Payments & Billing

How do I get a refund?

Review the Cancellation Policy, then use the authenticated request page for an eligible course purchase.

Review the Cancellation Policy to confirm eligibility — for example, course purchases under 30% completed within 30 days, or tutoring sessions cancelled with 24 hours or more notice.

For course purchases, open /support/refund. The server supplies your owned orders, amount, purchase date, and progress; do not include card information.

Support reviews the durable request before any provider refund and Moodle access change are recorded.

Still blocked?

If this article does not resolve the issue, move to chat support or include the article title when you contact the team so they can continue from the same context.