Question 1

Is Skolena free to use?

Accepted Answer

We offer a free tier with access to 4 study tools and course browsing. The Pro subscription unlocks AI-powered tools, certificates, unlimited course access, and priority support.

Question 2

How do I earn a certificate?

Accepted Answer

Complete all course modules and pass the final assessment with a score of 70% or higher. Your certificate is automatically generated and can be shared directly to LinkedIn or downloaded as a PDF.

Question 3

Can I get a refund?

Accepted Answer

Course refund requests may be submitted within 30 days of purchase when you have completed less than 30% of the content, subject to server verification and review. Tutoring cancellations and exceptional subscription refund requests follow separate review rules. See our Cancellation Policy for full terms.

Question 4

How do tutoring sessions work?

Accepted Answer

Browse tutors by subject and price, then book a trial lesson. Every tutor's profile is reviewed by our team before it can be booked. Sessions are 50 minutes via live video. You can message your tutor anytime between sessions, and reschedule up to 24 hours in advance.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. All transactions are processed securely through our Stripe integration.

Question 6

Is my data secure?

Accepted Answer

Absolutely. Skolena is COPPA compliant for users under 13 and FERPA compliant for student educational records. We use SSL/TLS encryption for all data in transit and AES-256 for data at rest.

Question 7

Can parents monitor their child's progress?

Accepted Answer

Yes. Create a free parent account and link it to your child's profile. You can view grades and activity, set daily screen-time limits, approve spending, and communicate directly with teachers — all from one dashboard.

Question 8

What are the technical requirements?

Accepted Answer

All you need is a modern web browser (Chrome, Firefox, Safari, or Edge — updated within the last two major versions) and a stable internet connection. Our platform is fully responsive and works on desktop, tablet, and mobile devices.

Question 9

How do I contact support?

Accepted Answer

Free tier users can reach us via our community help forum. Pro subscribers get priority email support with a guaranteed 24-hour response. Enterprise customers receive a dedicated account manager and 4-hour SLA.

Question 10

Can I switch or cancel my subscription at any time?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel your subscription at any time from your account settings. Cancellations take effect at the end of the current billing period and you retain access until then.

Frequently Asked Questions